Frequently Asked Questions

We provide safe, reliable rides for seniors, veterans, and individuals with disabilities to get to medical appointments, therapy, pharmacies, and community activities.

We currently serve multiple counties across Eastern and Central North Carolina, including Wilson, Halifax, Hertford, Nash, Johnston, Wake, Durham, Orange, and Edgecombe.

No. In addition to medical appointments, we also provide rides for senior center outings, veterans’ activities, church services, and other approved trips.

You can schedule online through our “Book My Ride” portal or call our call center at (252) 674‑1812.

Please book at least 24 hours in advance. Same‑day rides are available by phone, depending on driver availability.

Yes. We can set up standing reservations for dialysis, physical therapy, or other recurring appointments.

Rates vary based on distance, wheelchair access, and group trips. Local Wilson rides start at $20 roundtrip, and out‑of‑town rides are calculated at $4.15 per mile with a minimum fare. Pricing is subject to change.

At this time we do not accept Medicaid, Medicare, or private insurance.

We accept cash, debit/credit card, PayPal, and checks.

Yes. We offer cars, SUVs, vans, and buses — including wheelchair accessible vehicles.

All drivers undergo background checks, NC Health Registry clearance, and training in CPR, crisis response, defensive driving, and passenger assistance.

Absolutely. One caregiver, family member, or friend may ride with you free of charge if you share the same pickup and drop‑off location.

Transportation runs Monday–Saturday, 8:00am–11:59pm, with Sunday service available by reservation. Our call center is open Monday–Saturday, 7:00am–5:00pm.

Yes, we provide service evenings, weekends, and holidays.

Yes. We pick you up at your front door and drop you at your destination entrance. Our drivers can assist with packages and personal items at no additional charge.